Return & Refund Policy – Tarnova
Last Updated dated: 2026 January
At Tarnova, we stand by the quality of our smart and beauty gadgets. If you are not fully satisfied with your purchase, we’re here to help—within fair and clear terms.
1. Eligibility for Returns
You may request a return if:
The item is defective, damaged, or faulty upon delivery ( Proof of defect (photos or video) will be required. )
The item received is incorrect
The item is unused, in its original packaging, and in resalable condition
Return requests must be made within 7 days of receiving your order.
2. Non-Returnable Items
For hygiene, safety, and product integrity reasons, we do not accept returns on:
Used beauty gadgets (once opened or used)
Items damaged due to misuse, negligence, or incorrect handling
Items without original packaging or accessories
Clearance or sale items (unless defective)
3. Change of Mind Returns
Change-of-mind returns are accepted only if the item is unused, unopened, and in its original packaging.
Requests must be made within 7 days of delivery.
Return shipping costs are the responsibility of the customer.
4. Incorrect Use
Returns or refunds will not be approved for issues caused by:
Incorrect usage
Failure to follow product instructions
Customers are encouraged to review product descriptions and usage guidelines carefully before purchasing.
5. How to Request a Return
To initiate a return, please contact us at:
📧 support@tarnova.co.za
📱 WhatsApp: 063 050 2486
Provide:
Order number
Clear photos or videos of the issue
A brief explanation of the problem
Once approved, we will provide return instructions.
6. Return Shipping
If the return is due to a faulty or incorrect item, Tarnova will cover the return shipping cost.
If the return is due to change of mind, the customer is responsible for return shipping.
Returned items must be securely packaged to avoid damage in transit.
7. Refunds
Approved refunds will be processed within 7–10 business days after inspection
Refunds are issued to the original payment method
Shipping fees are non-refundable, unless the item was faulty or incorrect
8. Exchanges
We only replace items if they are defective or damaged. If stock is unavailable, a refund will be issued instead.
9. Late or Missing Refunds
If you haven’t received your refund:
Check your bank account
Contact your payment provider
Then contact us if the issue persists
10. Contact Us
For any questions regarding returns or refunds:
