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What is Tarnova?
Tarnova is a South African online store specializing in premium beauty and wellness gadgets designed to improve your daily routines — from skincare to hair and body technology.
Expected delivery timeframe?
We process and dispatch orders within 24 hours of purchase. Standard delivery in South Africa usually takes 3–7 business days depending on your location. For urgent orders, we offer express shipping at checkout to ensure your products arrive faster.
Can I track my order in real time?
Yes. Once your order ships, you will receive a tracking number via email and SMS. You can monitor your package from our warehouse to your doorstep, giving you full transparency and peace of mind.
Can I expect updates on my order?
Yes. You will receive email and SMS notifications at key stages: order confirmation, dispatch, and delivery. Our system keeps you informed at every step, so you always know where your order is.
Where do Tarnova source their products?
All products are sourced both locally within South Africa and internationally from the USA, allowing for reliable and predictable delivery times.
What payment methods do you accept?
Tarnova supports all major credit and debit cards, EFT, and secure online payment gateways. All transactions are encrypted with industry-standard security, ensuring your payment information is fully protected.
Do you ship internationally?
At this time, Tarnova focuses on serving customers locally in South Africa. We do not offer international shipping yet, as we are committed to providing the best possible service and delivery experience within our local market.
How can I contact Tarnova if I have a question or issue?
You can reach our support team via:
Email: support@tarnova.co.za
Live Chat: available on our website
WhatsApp: 0630502486
We respond promptly and aim to provide premium, personalized support for every client.
What is Tarnova’s return and exchange policy?
If your product arrives damaged, defective, or not as described, you can request a return, exchange, or refund within 7 days. For defective items, we cover all return shipping costs. Our process is designed to be smooth, hassle-free, and client-focused, reflecting our commitment to your satisfaction.
