Delivery Policy

Delivery Policy

Last updated: January 2026

At Tarnova, we aim to deliver your order as quickly, safely, and transparently as possible. Please read our delivery policy carefully before placing an order.

1. Delivery Areas

  • Tarnova delivers within South Africa only.

  • We do not currently offer international shipping.

  • All products are sourced both locally within South Africa and internationally from the USA, allowing for reliable and predictable delivery times

2. Processing Time

  • Orders are processed within 1–3 business days after payment confirmation.

  • Orders placed on weekends or public holidays will be processed on the next business day.

  • During high-demand periods (sales, promotions, holidays), processing times may be slightly longer.

3. Delivery Timeframes

Estimated delivery times after dispatch:

  • All regions within South Africa: 7–14 business days

Delivery times are estimates and may be affected by factors beyond our control, including courier delays, weather conditions, or public holidays.

4. Shipping Fees

  • Shipping costs are calculated at checkout based on your location and order size.

  • Any applicable shipping fees will be clearly displayed before payment is completed.

  • Promotional free-shipping offers, if available, will be stated on the website.

5. Courier Services

  • Tarnova uses reliable third-party courier partners to ensure safe and timely delivery.

  • Once your order has been dispatched, you will receive a tracking number via email or WhatsApp (where applicable).

6. Order Tracking

  • Customers are responsible for tracking their orders using the provided tracking details.

  • If you experience issues with tracking, please contact our support team for assistance.

7. Delivery Attempts & Failed Deliveries

  • Couriers usually make 1–2 delivery attempts.

  • If delivery fails due to incorrect address details or customer unavailability, re-delivery costs may be charged to the customer.

  • Please ensure your delivery details are accurate at checkout.

8. Damaged or Missing Items

  • If your order arrives damaged or incomplete, notify us before 7 days of delivery.

  • Please provide clear photos and your order number to help us resolve the issue promptly.

  • Claims reported after 7 days may not be eligible for replacement or refund.

9. Ownership & Risk

  • Ownership of goods transfers to the customer once the order has been delivered to the provided address.

  • Tarnova is not responsible for loss or theft after confirmed delivery.

10. Contact Us

If you have any questions regarding delivery, please contact us at:

📧 Email: support@tarnova.co.za
🌐 Website: www.tarnova.co.za

By placing an order with Tarnova, you agree to this Delivery Policy.

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