Privacy Policy for Tarnova
Last updated: January 2026
Tarnova (“we”, “our”, or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit or make use of our website and services.
This policy is drafted in accordance with the Protection of Personal Information Act (POPIA), South Africa, and applicable international best practices.
1. Information We Collect
We may collect personal information that you voluntarily provide to us when you:
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Visit or browse our website
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Place an order or make a purchase
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Create an account
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Contact us via forms, email, or social media
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Subscribe to our communications
The personal information we collect may include:
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Full name
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Email address
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Phone number
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Billing and delivery address
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Payment-related information (processed securely via third-party payment gateways)
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Order and transaction history
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IP address, browser type, and device information
2. How We Use Your Information
We use your information for legitimate business purposes, including to:
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Process and fulfil orders
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Deliver products within South Africa
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Communicate order updates and customer support responses
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Improve our website, products, and services
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Comply with legal and regulatory requirements
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Prevent fraud and ensure website security
We do not sell or rent your personal information to third parties.
3. Payment Processing
Payments made on Tarnova are processed through secure third-party payment service providers such as PayFast. Tarnova does not store or have access to your full payment card details.
Payment providers have their own privacy policies governing the use of your information.
4. Cookies and Tracking Technologies
We use cookies and similar technologies to:
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Improve website functionality
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Analyse traffic and user behaviour
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Remember user preferences
You can control or disable cookies through your browser settings. Disabling cookies may affect certain features of the website.
5. Sharing of Information
We may share your information only with:
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Service providers assisting with website hosting, delivery, or payment processing
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Courier companies for order fulfilment
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Legal or regulatory authorities if required by law
All third parties are required to protect your information and use it only for authorised purposes.
6. Data Security
We implement appropriate technical and organisational security measures to protect your personal information against unauthorised access, loss, misuse, or disclosure.
While we strive to protect your information, no online system is completely secure, and we cannot guarantee absolute security.
7. Data Retention
We retain personal information only for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required or permitted by law.
8. Your Rights (POPIA)
In terms of POPIA, you have the right to:
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Access your personal information
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Request correction or deletion of your data
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Object to the processing of your information
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Withdraw consent where applicable
To exercise any of these rights, please contact us using the details below.
9. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those external sites.
10. Changes to This Privacy Policy
We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with an updated revision date.
11. Contact Information
If you have any questions or concerns about this Privacy Policy or how your information is handled, please contact us:
Tarnova
Email: support@tarnova.co.za
Website: www.tarnova.co.za
By using our website, you acknowledge that you have read and understood this Privacy Policy.
