TARNOVA – COOKIES POLICY
Last Updated: 2025/12/
This Cookies Policy explains how Tarnova (“we”, “our”, “us”) uses cookies and similar tracking technologies on our website tarnova.co.za.
By continuing to use our website, you agree to the use of cookies as described in this policy.
1. What Are Cookies?
Cookies are small text files that are stored on your device when you visit a website.
They help the site remember your actions and preferences, making your browsing experience smoother and more personalised.
Cookies cannot access your files, run programs, or harm your device.
2. Types of Cookies We Use
We use several types of cookies on the Tarnova website:
2.1 Necessary Cookies
These cookies are essential for the website to function properly.
They allow you to:
-Add items to your cart
-Navigate pages
-Access secure areas
-Use checkout features
Without these cookies, the site cannot operate correctly.
2.2 Performance & Analytics Cookies
These cookies help us understand how visitors use the website, so we can improve.
They collect information such as:
-Pages visited
-Time spent on the website
-Errors encountered
-Device type
-Browser type
We may use tools such as Google Analytics, which anonymises data.
2.3 Functionality Cookies
These cookies enable the site to remember:
-Your language preferences
-Your location
-Saved items in your cart
-Login details (if you choose “Remember Me”)
-They make your shopping experience faster and more convenient.
2.4 Advertising & Marketing Cookies
These cookies are used to show relevant ads, including:
-Facebook Pixel
-TikTok Pixel
-Google Ads Remarketing
-Instagram Remarketing
They help us show you products and promotions you’re interested in.
They do not give us access to your social media accounts.
2.5 Third-Party Cookies
Some cookies are placed by trusted third-party services we use, including:
-Payment gateways
-Courier tracking tools
-Chat support systems
-Analytics providers
-Social media integrations
These cookies help enhance website features and user experience.
3. Why We Use Cookies
We use cookies for the following reasons:
-To ensure the website functions properly
-To remember your preferences
-To manage your shopping cart
-To process orders efficiently
-To measure and improve website performance
-To personalise marketing and promotions
-To protect the site from fraud or misuse
4. How You Can Control Cookies
You have the right to control how cookies are used on your device.
4.1 Browser Settings
You can manage or block cookies using your browser settings:
-Chrome
-Firefox
-Safari
-Edge
-Opera
You can:
Block all cookies
Delete existing cookies
Allow only certain types
Note: Blocking cookies may disable critical features like the cart and checkout.
4.2 Opt-Out Options
Google Analytics Opt-out:
You can opt out of Google Analytics tracking using Google’s browser add-on.
Facebook Ads Preferences:
You can manage Facebook advertising preferences in your Facebook account settings.
Cookie Consent Banner:
When visiting our site, you can choose:
Accept All Cookies
Reject Non-Essential Cookies
Customize Your Preferences
Your choices will be remembered for future visits.
5. Data Collected Through Cookies
Cookies may collect:
-Device information
-Browser information
-IP address
-Location (approximate)
-Pages viewed
-Time on site
-Items viewed or added to cart
-Referral links
This data is used to improve service and personalise the shopping experience.
6. Third-Party Services That Use Cookies
We may use services that place their own cookies, such as:
Google Analytics
Google Ads
Facebook Pixel
Instagram Pixel
TikTok Ads
PayFast (payment security & fraud prevention)
Live chat tools (e.g., Tawk.to)
YouTube/Vimeo embedded videos
These services follow their own privacy and cookie policies.
7. Changes to This Cookies Policy
We may update this policy from time to time.
Any changes will be posted on this page, and the “Last Updated” date will be revised accordingly.
8. Contact Us
If you have any questions about our use of cookies, please contact:
Tarnova – Customer Support
Email: support@tarnova.co.za
Website: www.tarnova.co.za
